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Our Policies

Entrusting your beloved companion to our care is a significant decision, which is why we maintain policies to ensure a professional environment and serene retreat for every guest. Please read through our policies to learn more.

VACCINATION POLICIES

To ensure the safety of our guests and staff, evidence of current vaccinations is required:

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  • RABIES and DISTEMPER vaccinations should be at least five days old prior to your check-in date. Vaccinations can be valid for one or three years.

  • BORDETELLA vaccinations should be at least five days old and no older than one year prior to your check-in date. Six-month vaccinations are recommended for frequent boarders but are not required.

  • CANINE INFLUENZA should be at least 5 days old and not older than 1 year prior to check-in.  This vaccine must be a complete series.

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For your pet’s protection, owners are required to provide written certification of the dates on which the following were given:

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DOGS:

  • RABIES

  • BORDETELLA

  • DISTEMPER

  • CANINE INFLUENZA

  • Hepatitis

  • Infectious Respiratory Disease

  • Parvovirus

  • Distemper/Parvovirus/Titers are accepted within the last 12 months

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CATS:

  • Rabies

  • Distemper

  • Rhinotracheitis

  • CaliciVirus

  • Pneumonitis

  • Distemper/Titers are accepted within last 12 months

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EXOTICS:

The State of Maryland requires all ferrets to have current rabies and distemper vaccinations to lodge. These vaccinations expire every year.

CANCELLATION POLICIES

DEPOSITS

Non-peak-season deposit: $50 per dog, $15 per cat | Peak season deposit: $125 per dog, $35 per cat

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Deposits are always secured with a major credit card.

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DURING PEAK SEASON

Cancellations made with less than five (5) days’ notice prior to your pet’s check-in date, will be directly charged to the credit card on file for your account.

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For deposits made less than five (5) days’ prior to your pet’s check-in date, you will have until the close of the next business day to cancel at no charge. Should you cancel after that time, your deposit is non-refundable and will automatically be charged to the card on file.

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Deposits for next-day reservations are automatically non-refundable.​

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Peak season includes:

  • Martin Luther King Jr. weekend

  • Presidents' Day weekend

  • Spring break

  • Easter 

  • Mother's Day weekend

  • Memorial Day through Labor Day

  • Columbus Day weekend

  • Thanksgiving

  • Christmas through New Year’s

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DURING NON-PEAK SEASON

Cancellations made with less than 48 hours’ notice prior to your pet’s check-in date, will be directly charged to the card on file.

Deposits for next-day reservations are automatically non-refundable.

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More questions? We've got answers.

Visit our frequently asked questions for helpful information on how we operate.

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